Super Starfish Support

If you’re having trouble with Super Starfish, please check out the FAQs and if you can’t find a solution, send us an email with the links below.

If you’d like to find out more about how we collect and use your data please see our Privacy Policy.

Super Starfish FAQ

No. Super Starfish does not currently save your game to the cloud. If you uninstall the game, you will have to start again. If you are changing phone we recommend that you back up your phone (with iTunes or android equivalent) and restore it on your new phone. If you have an accident and are desperate to restore your game, send us an email via the link below and we may be able to help.
We are not exactly sure... But we are looking into it now! We should have it fixed in the next update. Please note: Some spots in the Sanctuary wont grow as tall as other spots.
This tutorial will pop up if your finger is too high on the screen. If you remember to keep your finger touching below the fish, it won't pop up.
The effects in Super Starfish require certain GPU features to run. Unfortunately if your device doesn't support OpenGL ES 3.1 the game won't be able to run. It's possible we may be able to get the game running on other phones in the future though, so don't lose hope!
We are looking into this problem right now! It should be fixed in the next update which will be coming out soon.
Really sorry about that! This bug should be fixed in the next update. If it happened to you, email us on the link below.
Still having trouble?

You can send us an email at the following link and we will assist you further.  Please note, if a support or feedback email is sent from within our games additional information may be sent alongside this email to help us identify you on our servers and provide the required support.  This information is only viewed by our customer support staff and is deleted as soon as the support request has been completed.  You can choose to view and delete that information if you wish before sending the email.

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