Super Starfish Support

If you’re having trouble with Super Starfish, please check out the FAQs and if you can’t find a solution, send us an email with the links below.

If you’d like to find out more about how we collect and use your data please see our Privacy Policy.

Super Starfish FAQ

There is a known bug in Version 1.4.0 that will cause this if you have won a certain amount of fish! Please bear with us! We will be fixing this in update 1.4.1 which will be available very soon!
Sorry about this bug. We will be putting out a minor update soon to address this issue! Look out for version 1.4.1
In update 1.3, fruit take longer to grow... but don't worry, they also give you more shells when you pop them! If they have still not grown after an hour, let us know.
Yes! If you have version 1.4 or later, Super Starfish can save to the cloud. Please make sure you have the required services enabled using these handy guides: iOS - Saves using iCloud http://protostargames.com/starfish-icloud-help/ Android - Saves using Google Play Games Services http://protostargames.com/starfish-google-drive-save-help/
Unfortunately we don't directly control the Ads that are shown in our game. Even though we have requested only family friendly Ads with all of our Ads partners, occasionally they let inappropriate Ads slip through. If you get an offensive Ad, please help us by letting us know via the email link below. If possible a screenshot of the Ad would be helpful too.
Unfortunately we don't have direct control over Ads in our games, but you can be sure we are hassling our Ad partners about all of these issues! Let us know about your issue via the email link below so we can pass it on.
This tutorial will pop up if your finger is too high on the screen. If you remember to keep your finger touching below the fish, it won't pop up.
The effects in Super Starfish require certain GPU features to run. Unfortunately if your device doesn't support OpenGL ES 3.1 the game won't be able to run. It's possible we may be able to get the game running on other phones in the future though, so don't lose hope!
We are really sorry about this bug, we are currently working hard to get it fixed! It would help a lot if you could email us and describe what happened in as much detail as you can remember. Screenshots would be super helpful as well!
We are looking into this problem right now! It should be fixed in the next update which will be coming out soon.
This should be fixed from version 1.2.0.
Really sorry about that! This bug should be fixed in the next update. If it happened to you, email us on the link below.
Still having trouble?

You can send us an email at the following link and we will assist you further.  Please note, if a support or feedback email is sent from within our games additional information may be sent alongside this email to help us identify you on our servers and provide the required support.  This information is only viewed by our customer support staff and is deleted as soon as the support request has been completed.  You can choose to view and delete that information if you wish before sending the email.

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