Super Starfish Support
If you’re having trouble with Super Starfish, please check out the FAQs and if you can’t find a solution, send us an email with the links below.
If you’d like to find out more about how we collect and use your data please see our Privacy Policy.
Leagues
Leagues requires that your device is online and connected to either
- Google Play Games on Android
- Game Center on iOS
Once you have logged into one of these services you should be able to tap the Leagues Banner in the Sanctuary to log into Leagues.
Sometimes we may need to disable Leagues for a short time due to maintenance. If you’re still having trouble with Leagues, please send us an email below.
In order to participate in the Leagues you must be logged in to a Google Play games account. If you do not have the Google Play Games app installed on your Android device, please do the following:
1) Download and install the “Google Play Games” app from the Google Play Store.
2) Once installed, click on the Google Play Games app to create a new profile and sign in.
3) Once you have a profile and are signed in, re-launch Super Starfish and you should now be able to access leagues.
If you already have the Google Play Games app installed and are still having issues, please do the following:
1) Open the “Google Play Games” App.
2) Click on the Settings section.
3) Click on “Change account for games”.
4) Scroll down the list of apps to find Super Starfish.
5) Click “Change” and then select the profile you wish to use to sign in.
Note, you may need to make sure the Super Starfish App is closed before it will let you do this.
6) Re-launch Super Starfish and you should now be able to access leagues.
If you’re on Android:
1) Install the Google Play Games app (note, this is not the Google Play Store app).
2) Open the Google Play Games app and sign in to the Google Play account that contains your old save.
3) At the top right of the screen, tap on the three dots to access Settings.
4) Scroll down the the Your Data section, and tap on “Change account for games”.
5) Find Super Starfish, and make sure it shows the correct Google Play email that contains your save.
If it says “Logged Out”, press “Change” and select the correct Google Play account.
If you’re on iOS:
1) Make sure you’re logged into the same iCloud account that you were before.
2) In your iCloud settings, check that Super Starfish is enabled.
Once you’ve completed the above, continue with these steps:
1) Force quit and reopen Super Starfish.
2) Tap on the cog at the top right of the screen to open the options menu.
3) Tap on “Cloud Save”.
4) Select the save you wish to restore.
If you’re still unable to load your save after following the above steps, please contact us via the form below.
Still having trouble?
You can send us an email at the following link and we will assist you further. Please note, if a support or feedback email is sent from within our games additional information may be sent alongside this email to help us identify you on our servers and provide the required support. This information is only viewed by our customer support staff and is deleted as soon as the support request has been completed. You can choose to view and delete that information if you wish before sending the email.