Sling Kong Support

Why is Facebook no longer in the game?

Unfortunately due to incompatibilities between Facebook and the game engine we use it had to be removed. You will no longer be able to restore your game data from a Facebook account.

You can still save and load your game data via Apple iCloud or Google Play game services and this is the method we recommend.

I can’t connect to Google Play Games!

It looks like Google has deprecated the system we were using to connect users to Google Play Games which is causing all of our games to not connect anymore.

We’re aware of this issue and are working on an alternative now and hope to have Google Play Games back working again very soon!

Why is Sling Kong crashing after every game?

We recently found an issue with Google Play Games that can corrupt your account and cause the game to crash after every normal game.

Whilst we are investigating this issue the only solution we’ve found currently is to reset your Google Play Achievement / Leaderboard data for Sling Kong.

You can read instructions on how to do that here:
https://protostargames.com/sling-kong-reset-google-play-games-data/

Why did you ask for my age when I started the game?

Due to new Google Play Store policies we are required to know your age so that we can ensure that younger users are shown appropriate advertising and that all privacy and data collection laws are being adhered to.

Still having trouble?

You can send us an email at the following link and we will assist you further.  Please note, if a support or feedback email is sent from within our games additional information may be sent alongside this email to help us identify you on our servers and provide the required support.  This information is only viewed by our customer support staff and is deleted as soon as the support request has been completed.  You can choose to view and delete that information if you wish before sending the email.

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