Sling Kong Support

If you’re having trouble with one of our games, please check out the FAQs below.

Sling Kong FAQ

Sorry about that! We have just fixed this issue and are submitting an update right now! Hang in there, don't reinstall the game. It will be fixed when the new update comes out in a day or two. This is an issue in version 3.13.0
We work hard to ensure that all Ads in Sling Kong are family appropriate. However we depend on external partners to provide Ads for our games and sometimes bad content slips through. Please help us by taking a screenshot of the offending Ad and emailing it to us with the link at the bottom of this page. That will allow us to identify the Ad and prevent it appearing in future.
Unfortunately no, whilst the amount of custom KongME characters you can make is always stored we don't store your custom pictures or sounds to the cloud.
Sorry about that! There was a bug in version 2.6.5 that could have caused this issue. Please use the email link at the bottom of the page so we can help you out.
We've had reports that users on some models of Samsung Galaxy phone who use the Samsung Games App are losing their input in Sling Kong. To fix this disable the "Lock Recents and Back Keys" option in that app.
We’re adding new Kongs all the time, but there are currently 138 Kongs. (125 Regular, 12 Rare, 1 Magic Orb)
There are currently 5 basic hats available for each Kong (Wild West, Sunglasses, Pirate, Career and Beanies). They can be found in the main game, but not Daily Star mode.

Christmas hats and Carnival hats can only be found during special seasonal events. There will be another chance to collect them in the future.

Crowns can be won by beating the World Average time in Daily Star mode. You can only win one per day, so pick your Kong carefully!
These are seasonal Kongs that are only available during special events. There will be another chance to collect them in the future.
Starting with Version 2.6, Sling Kong can sync across multiple devices. Connecting Sling Kong to Facebook is the best way to do this.

It’s also the only way to sync from iOS to Android and visa-versa.

As long as you’ve connected Sling Kong to Facebook on your old device and new device, they should sync up without any trouble. You can connect Sling Kong to Facebook on the Sling Kong Options screen.

If you don’t use Facebook, you can still get your progress back, by making sure you're online and logged into iCloud on iOS, or Play Games on Android. Then play the game and your progress should return.
We do occasionally update the Amazon Underground version, but sometimes it gets a bit behind. There just aren't enough players using this version to make updating it regularly feasible. Don't worry though, we will continue to update it from time to time.

Checkpoint Champion FAQ

Unfortunately, no. We’d love to add more content to our first ever game, but it just doesn't have enough players to make it feasible.

Still having trouble?

You can send us an email at the following link and we will assist you further.  Please note, if a support or feedback email is sent from within our games additional information may be sent alongside this email to help us identify you on our servers and provide the required support.  This information is only viewed by our customer support staff and is deleted as soon as the support request has been completed.  You can choose to view and delete that information if you wish before sending the email.

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